![]() The t testing resulted in the following influence and significane coefficient : Tangible had influence of 43,5% and significance 0,019 Reliability had influence of 17,5% and significance 0,350 Responsivness had influence of 36,8% and significance 0,033 Assurance had influence of 0,2% and significance 0,994 Empathy had influence of 46,4% and significance 0,046. The data was computed by the aplication of multiple linier regression analysis and so were t test and determination cofficient. PENGARUH FASILITAS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN TOKO BANGUNAN AISYAH MANDIRI SKRIPSI Diajukan untuk memenuhi salah satu syarat menjadi sarjana (S1) SEKOLAH TINGGI ILMU EKONOMI Oleh: M. PENGARUH KUALITAS PELAYANAN KOPERASI TERHADAP KEPUASAN KARYAWAN (STUDI PADA KOPERASI KARYAWAN PT. The instrument was evaluated for its validity and reliability. The independent variabels cosisted of Tangible, Reliability, Responsivness, Assurance, Empathy and the dependent one was the consumer’s satification. Sampel of 60 respondens was obtained through the accidental sampel method Roscoe’s formula was used. The purpose of this final report is to determine how much influence the dimensions of service quality on customer satisfaction in Pempek Flamboyant Center. ![]()
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